Clear terms for shopping with Saj Production.

These Terms and Conditions apply when you browse the Saj Production website, create an account or place an order with us.

By using the website or placing an order, you agree to these terms together with any other policies referred to on the website, including our Privacy Policy.

Saj Production operates this online store and sells products displayed on the website. Business and contact information published on our website forms part of these terms where applicable.

You may use our website for lawful personal or business shopping purposes. You must not misuse the website, interfere with its operation or attempt to gain unauthorised access to our systems or other users' accounts.

We may update, suspend or withdraw parts of the website where reasonably necessary for maintenance, security, product updates or business operations.

We aim to present product descriptions, images, specifications and availability as accurately as reasonably possible. Product colours and appearance may vary slightly depending on your screen and, where relevant, manufacturer updates.

Products are subject to availability. If an item becomes unavailable after you place an order, we may contact you to offer an appropriate alternative where suitable or arrange a refund for the unavailable item.

Placing an order is an offer to purchase the products in your basket. Receiving an automated order acknowledgement does not necessarily mean that the order has been accepted.

We may decline or cancel an order where reasonably necessary, for example because an item is unavailable, payment cannot be authorised, delivery is not possible, or a material pricing or listing error has occurred.

If we cancel an order after payment has been taken, the relevant amount will be refunded using the appropriate payment method.

The price payable is the price shown at checkout when you place your order, together with any applicable delivery charges and taxes shown before payment.

We may change prices at any time, but changes will not normally affect orders already accepted. Payment is processed through the payment methods made available at checkout.

Available delivery methods, charges and estimated delivery times are shown during checkout where applicable. Delivery estimates are estimates rather than guaranteed dates unless we expressly state otherwise.

Please provide a complete and accurate delivery address. If a parcel is delayed, lost or arrives damaged, contact us so we can review the issue and assist with the appropriate next steps.

If you want to cancel an order, contact us as soon as possible. We will try to stop the order before dispatch, but this may not always be possible.

Where applicable, your statutory cancellation rights are not affected by these terms. If an order has already been dispatched, the return process may apply instead.

Returns are handled in accordance with our published returns information and any rights available to you under applicable consumer law.

• Contact us before returning an item where return authorisation or instructions are required.
• Keep the item, accessories and packaging in appropriate condition while it is in your possession.
• Refund timing can depend on inspection, the payment provider and the reason for the return.

Nothing in these terms limits rights that cannot lawfully be excluded.

If an item arrives damaged, is faulty or is materially different from its description, please contact us with your order details and, where useful, photographs showing the issue.

We will assess the request and provide an appropriate remedy in accordance with the circumstances and applicable law, which may include repair, replacement or refund.

If you create an account, you are responsible for keeping your login information confidential and for providing accurate account information.

Please contact us promptly if you believe your account has been accessed without authorisation.

Promotional offers, discount codes and sale prices may be subject to separate conditions, eligibility requirements, expiry dates and product exclusions. Unless stated otherwise, promotions cannot be exchanged for cash or applied retrospectively.

The Saj Production name, website design, original website content and other materials owned by us are protected by applicable intellectual-property laws. Third-party product names, trademarks and images remain the property of their respective owners.

You may not reproduce or commercially exploit protected website content without the relevant owner's permission, except where the law permits it.

Nothing in these terms excludes or limits liability where doing so would be unlawful. Subject to that, our responsibility to you will be determined by the nature of the transaction, the loss involved and the rights available under applicable law.

We are not responsible for losses caused by events outside our reasonable control, except where applicable law provides otherwise.

You must not use the website to:

• Commit fraud, impersonate another person or provide deliberately false information.
• Introduce malware, malicious code or other harmful technology.
• Attempt unauthorised access to the website, servers, accounts or connected systems.
• Use automated methods in a way that disrupts the website or violates applicable law.

Our website may use or link to third-party services such as payment providers, delivery carriers and external websites. Those services may have their own terms and privacy practices.

A link to a third-party website does not by itself mean that we control or endorse all content on that website.

Information about how we collect and use personal information is available in our Privacy Policy.

We may update these terms from time to time, for example when our services, policies or legal requirements change. The version published on this page will apply from its stated effective date.

These terms are governed by the law that applies to Saj Production and your transaction, subject to any mandatory consumer rights and jurisdiction rules that apply to you.

If you have a question about these terms or an order, contact our customer support team.