Your privacy matters to us.

Saj Production respects your privacy. This Privacy Policy explains how personal information may be collected and used when you browse our website, create an account, place an order or contact us.

In this policy, “Saj Production”, “we”, “us” and “our” refer to the operator of the Saj Production store.

The information we collect depends on how you use the website and the services you request.

Information you provide

• Your name and contact details, such as email address and telephone number.
• Billing and delivery information needed to process and fulfil an order.
• Account information if you choose to create an account.
• Order details and your purchase history.
• Messages, enquiries, feedback and other information you send to us.

Information collected when you use the website

• Basic device, browser and IP-address information.
• Pages visited, referral information and general website interaction data where collected.
• Information needed to maintain your shopping basket, session and account sign-in where applicable.

We may use personal information to:

• Process orders, payments, deliveries, returns and refunds.
• Provide customer support and respond to enquiries.
• Maintain customer accounts and shopping-basket functionality.
• Operate, secure and improve our website and services.
• Detect or prevent fraud, misuse and security incidents.
• Meet applicable accounting, tax and legal obligations.
• Send marketing communications where permitted and where you have not opted out.

Where data-protection law requires a legal basis for processing, the basis will depend on the purpose and circumstances.

Our website may use cookies and similar technologies to provide essential functionality, remember preferences and understand how the website is used.

The exact cookies used can change as website features and service providers change. Where required, optional cookies should be used in accordance with your cookie choices.

We may share the information needed to provide our services with third parties that help us operate the store. Depending on the services used, these may include:

• Payment providers that process customer payments.
• Delivery and courier providers that fulfil customer orders.
• Website hosting, technology and service providers that support store operations.
• Professional advisers or authorities where disclosure is reasonably necessary or legally required.

We do not disclose personal information to third parties for purposes unrelated to operating our business unless we have an appropriate reason or are required to do so.

Payments may be processed by third-party payment providers made available at checkout. Those providers may collect and process payment information under their own privacy and security terms.

Saj Production only receives or retains payment information to the extent required by the payment method and systems we actually use.

Some service providers may process or store information in countries different from the country where you live. Where data-protection law requires safeguards for an international transfer, appropriate measures should be used by the relevant parties.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, record keeping, dispute handling and applicable legal or accounting requirements.

Retention periods may differ depending on the type of information and why it is needed.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet service can guarantee absolute security, so we avoid promising that any particular system or transmission method is completely secure.

Depending on where you live and the law that applies, you may have rights relating to your personal information. These can include rights to request access, correction, deletion, restriction or objection to certain uses of your information.

To make a privacy request, contact us using the details at the end of this policy. We may need to verify your identity before completing certain requests.

If we send marketing emails, you can opt out by using the unsubscribe option provided in the message or by contacting us. Service messages about an order or account are not treated as marketing communications.

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and you should review their privacy information when using those services.

Saj Production is an online retail store and is not designed specifically for children. If we learn that personal information has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.

We may update this Privacy Policy when our website, services, service providers or legal requirements change. The latest version will be published on this page.

If you have a question about this Privacy Policy or how your personal information is handled, contact Saj Production using the details below.